Privacy Policy
Privacy Policy
Last Updated: April 3, 2026
Introduction
Newcastle Pet Supply ("we," "us," or "our") operates the e-commerce website located at newcastlepetsupply.ca (the "Website"). This Privacy Policy describes how we collect, use, and protect your personal information when you use our Website and services.
By using our Website you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our Website.
Information We Collect
We may collect the following types of information when you use our Website:
Personal information you provide directly:
Name, email address, phone number and mailing address
Payment information (processed securely through our payment provider — we do not store full card details)
Order history and transaction details
Correspondence you send us including emails and contact form submissions
Information collected automatically:
IP address, browser type and device information
Pages visited, time spent on pages and referring URLs
Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect to:
Process and fulfill your orders
Communicate with you about your orders, products and services
Send promotional emails and newsletters (you may unsubscribe at any time)
Improve our Website and customer experience
Comply with legal obligations
Prevent fraud and protect the security of our Website
We do not sell, rent or trade your personal information to third parties for their marketing purposes.
Cookies
Our Website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences and analyze Website traffic. You can disable cookies through your browser settings however some features of our Website may not function properly if you do so.
We may use third party analytics tools such as Google Analytics to help us understand how customers use our site. These tools may collect information sent by your browser as part of a web page request. We do not share personally identifiable information with these providers.
Sharing Your Information
We may share your personal information with:
Service providers who assist us in operating our Website and fulfilling orders — including payment processors, shipping providers and email marketing platforms — who are contractually bound to keep your information confidential
Legal authorities when required by law or to protect the rights, safety or property of Newcastle Pet Supply or others
A successor business in the event of a merger, acquisition or sale of assets
We do not share your personal information with any other third parties without your consent.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use or disclosure. Our Website uses SSL encryption for all transactions. However no method of transmission over the Internet is completely secure and we cannot guarantee absolute security.
You are responsible for keeping your account password confidential. Please notify us immediately if you believe your account has been compromised.
Your Rights
As a Canadian resident you have the right under PIPEDA (the Personal Information Protection and Electronic Documents Act) to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Withdraw consent for certain uses of your information
Request deletion of your personal information subject to legal retention requirements
To exercise any of these rights please contact us at info@newcastlepetsupply.ca. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes and enforce our agreements. Order information is typically retained for a minimum of 7 years for tax and accounting purposes.
Third Party Links
Our Website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information please contact us immediately at info@newcastlepetsupply.ca and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes we will update the date at the top of this page. Your continued use of our Website after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices please contact us:
Newcastle Pet Supply
361 King Ave East, Unit 2
Newcastle, Ontario L1B 1C4
info@newcastlepetsupply.ca
289-600-9498